'The banana cream pie cookie "tasted like a pie"': 15+ Absurd reasons people wanted their food refunded

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Remy Millisky • Writer and Editor
May 17, 2024 11:00 AM EDT

Some customers don't have any sense at all. No one knows that better than people who work in customer service jobs, like retail work and food service. 

Just ask u/SpiteChickens7. They shared two stories from their gig at a popular cookie spot. On this particular shift, they had a person come in and insist on a refund. Why? Well that's because they'd bought a couple of chocolate cake cookies. Instead of eating both of them, they'd tossed one to their dog! Unsurprisingly, that chocolate cookie made the pup sick. Isn't it common knowledge that chocolate can make dogs very ill? Apparently not, because this person not only wasted a cookie and upset their dog's tummy, but they also demanded a refund on that cookie. 

In the comments, people commiserated with u/SpiteChickens7. Some told stories from their own experiences with the cookie chain, while others revealed the silliest reasons customers at other restaurants insisted on getting their money back. It's never a dull moment in customer service! 

Next up, these people couldn't make it through their first day of work without getting fired, like one fast-food worker who "just wanted to see how many free burgers he could eat before getting canned." 

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  • 01
    'I bought two chocolate cake cookies... and shared one with my dog. It made her sick. How do I get a refund?'
    via Julissa Capdevilla on Unsplash
  • 02
    Sometimes the refund requests are WILD First one today: "Hi, I bought two chocolate cake cookies on Wednesday and shared one with my dog. It made her sick. How do I get a refund?"
    via u/SpiteChickens7
  • 03
    Number two: "My wife and I purchased a six pack of raspberry cheesecake for a Mother's Day gift on Friday. I know the girl at the register told us to refrigerate them but we didn't have room so we just left them on the counter and they
    via u/SpiteChickens7
  • 04
    went bad. I was just wondering when it would be a good time for me to come in and get a replacement order as well as a refund?" I literally have no words.
    via u/SpiteChickens7
  • 05
    AquaOfSpopon we had one person stick a two inch screw in their cookie and then call us demanding a refund for the whole 400 full-size cookie catering order...they shared a picture and it was clearly planted and we got to say no
    via u/AquaOfSpopon
  • 06
    No-Acanthaceae-... my favorite are: "i purchased a chilled cookie but don't like that's it's cold can i get a refund" "I bought this cookie and ate half of it but i didn't like it can i get a refund" " i was gifted a box but i didn't like the flavors can i get a replacement" the list goes on
    via u/No-Acanthaceae-9459
  • 07
    fiestybox246 Not crumbl related, but I have a relative who eats almost her full meal at a restaurant, then complains. to the manager and gets it comped every single time. Who does that?
    via u/fiestybox246
  • 08
    confusinglylarge I saw a yelp review for a nearby Crumbl in which the guy rated the store 1 star and complained that he left his box of cookies on the counter and the next morning, ants were all over it. He asked for a refund and was told no. Hence the
    via u/confusinglylarge
  • 09
    completely warranted entitlement that he not pay for his own mistake in his own home, exclusively outside the control of Crumbl.
    via u/confusinglylarge
  • 10
    zonaljump1997 There was an old lady who wanted a different cookie because the banana cream pie cookie "tasted like a pie"
    via u/zonaljump1997
  • 11
    tweedledeeeeee... Worked at Zoe's kitchen a few years back, and had someone call the store to let them know the salad they ordered at 12pm that day (it was now 8pm) had wilted because they left it on the counter, after they put dressing on it. Demanded a credit for his entire order (over $50) and a new order. He was pretty upset when I told him absolutely not
    via u/tweedledeeeeee123
  • 12
    saltyslippers It reminds me of that scene in Parks and Rec where (this is from memory don't kill me) that lady comes in and said "I drank the water from the park when it says not to and now I have an infection"
    via u/saltyslippers
  • 13
    Kayastra Years ago I managed an Applebees. We had a woman demand a refund because there was a fly in her food that she had almost finished eating. Gross, usually would be an immediate refund and whatever else I could do to make it right.
    via u/Kayastra
  • 14
    However, our surveillance cameras showed how she took the dead fly out of her purse and put it on top of the food. I also worked at a chocolate shop where a woman wanted a refund on her $200 order because she left the chocolate in the trunk of her car for 3 days in 90 degree weather. Baffling.
    via u/Kayastra
  • 15
    ClooneysWet A person came to my coworker and said she ordered earlier and she was sitting in her car waiting for over 45mins until she just left. She was given a refund and when my coworker told me (I was packing orders that day), I remembered packing it and calling for her but she never came in, so I
    via u/ClooneysWetP***-f***
  • 16
    put it aside for her with her name and sealed. I was confused so I checked her box and it was an online order but not a curbside. So she basically sat in her car waiting for us to magically know her car model and bring it to her
    via u/ClooneysWetP***-f***
  • 17
    Significant_Koal... We had someone that thought their cookie was underbaked (it was not) and asked why we couldn't just put theirs in the oven longer...after they had taken Same day a bite another customer complained their cookie was dry...no possible way it was but sure, ok. When we told
    via u/Significant_Koala706
  • 18
    them they would have to come to the store if they wanted a replacement and we couldn't refund one cookie in a multi pack they suddenly wanted another 4 pack "for their inconvenience" Oh, my
    via u/Significant_Koala706
  • 19
    favorite was the lady who wanted a refund and her cookies because she didn't hit the "I'm here" button to check in and was waiting in her car outside for 40 minutes
    via u/Significant_Koala706
  • 20
    DullMathematici... when i worked there we got told by a customer that we should "preserve cookies better" and they should last outside... (i live in texas it was 110° at a pool party)
    via u/DullMathematician33
  • 21
    akiii- Am working as customer service and the refund people are asking are wayyy too entitled.
    via u/akiii-_
  • 22
    One person is asking us to pay for the City tax or even the GST tax. Most are canceling their reservations when the rooms they paid for are non refundable. One person even is angry and asked for refund due to the difference in the currency exchange.
    via u/akiii-_
  • 23
    Panamanianvegan... I worked at little Cesar's when I got out of high school. We had an order for half pepperoni, half mushroom. The lady picks it up and immediately asks for the manager. She starts going in on how she's DEATHLY allergic to mushrooms and how a mushroom was touching her pepperoni side. (Why even
    via u/Panamanianveganmeat
  • 24
    get a pizza with toppings you're allergic to, is beyond me). They comped her that pizza and a future pizza which she definitely got and guess what again it was the SAME order as before.
    via u/Panamanianveganmeat
  • 25
    hiwade01 one time we also no joke had a woman ask us which one we would feed to a dog. i told her "none" and she got one anyway :/
    via u/hiwade01
  • 26
    also we had a customer one night bite the very outer crust of the cookie (not even biting into the actual cookie) and told us it was too crunchy. we tried to explain its soft in the middle. its the first time ive heard a "too hard" complaint
    via u/hiwade01
  • 27
    jetpuffd One of mine wanted a full refund for missing the chocolate curls...
    via u/jetpuffd

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customer service meals refund customers karen-customers entitled customers food eating cookies
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